Your Remote Support Tool Needs the Network That Just Broke

"No internet" is one of the most common tickets in IT, and it is the one class of problem where your primary support tool does not work. MeJuNointernet is the fix your team types from memory, as one button.

🎫 The ticket everyone has and nobody counts

Someone cannot get online. They restart. Still nothing. They message IT.

Your engineer has resolved this exact problem hundreds of times. They know the sequence without thinking about it. Release and renew the IP, flush the DNS cache, register it again, reset Winsock, reset the TCP/IP stack, check IPv4 and IPv6.

Ninety seconds of actual work.

Your colleague has typed those commands zero times. That asymmetry is the entire problem, and it is why a ninety second fix costs forty minutes. ⏱️

🔁 Price the round trip, not the fix

The fix is not what you are paying for. The round trip is.

Someone loses connectivity. They try a few things. They give up and raise a ticket, or more likely message someone directly. The ticket waits. An engineer picks it up and asks the diagnostic questions. The answers come back partial or wrong, because the person answering does not know which details matter.

Then the engineer has two options, and both are bad.

Dictate commands over chat, which is slow and genuinely risky. netsh winsock reset typed into the wrong window, run without administrator rights, or executed out of order is a worse afternoon than the original problem.

Or remote in. 🖥️

Which requires the network connection that is currently broken. That is the part worth sitting with. Of all the tickets your helpdesk handles, this is the one where your primary tool is unavailable by definition.

So do the arithmetic for your own estate. Call the combined round trip forty minutes, counting both the engineer's time and the employee's.

Tickets per week	Hours per year
10	about 347
25	about 867
50	about 1,733

At ten of these a week you are spending roughly nine working weeks a year on a ninety second fix. 📉

We are deliberately not telling you how many you get. Pull the ticket count from your own system. In our experience the number surprises people, because this category rarely gets analysed. It is too mundane to make a report.

🔘 What MeJuNointernet actually does

One button, on the machine with the problem, run by the person sitting in front of it.

Eight repairs in a single pass:

• Release and renew the IP address 🔄
• Flush the DNS resolver cache 🧹
• Re-register DNS 📇
• Reset Winsock 🔌
• Reset the TCP/IP stack 🏗️
• Reset IPv4 and IPv6 separately 🌐
• Each of the eight also available individually, when someone knows exactly what they need

Nothing exotic. These are the same operations your engineers already run. The product is not the commands. The product is that somebody with zero command line experience can run the correct sequence, in the correct order, with the correct privileges, without anyone dictating anything over a chat window. ✅

📋 The log is the part IT people notice second

It writes a before and after network log.

That sounds like a minor feature and it is the one experienced engineers appreciate most, because it changes how a ticket closes.

Without it, resolution is a vibe. "Seems to be working now." Nobody knows which step did it, whether the underlying cause is still there, or whether the same machine will be back on Thursday.

With a before and after record you can see what changed. A ticket closes with evidence rather than with optimism, and a machine that keeps coming back becomes visible as a pattern rather than as a vague feeling that one particular colleague has a lot of problems. 🔍

🏢 The fleet is where it stops being a utility

A silent -AutoReset flag means it can be pushed through GPO or your RMM and run without a user interface.

Three things that unlocks:

Self service at the desk. 🖱️ The employee runs it themselves, before the ticket exists. A meaningful share of these never reach the helpdesk at all, which is the only genuinely cheap ticket.

First line standardisation. 📞 The first instruction becomes "run the repair tool and tell me what the log says", rather than a ten minute diagnostic conversation. If it works, the call is over. If it does not, you now have a before and after log and you have eliminated the entire local Windows stack as a cause, which is real diagnostic progress.

Scheduled or triggered runs. ⚙️ Via RMM, on the machines that keep reappearing.

The installer is signed, which usually shortens the conversation with whoever owns software approval at your company.

⚖️ What it will not fix, stated plainly

This repairs the local Windows network stack. That is the scope and we are not going to blur it.

It will not fix a router that has stopped. It will not fix an ISP outage. It will not fix a damaged cable, a failed switch port, a dead network card, a captive portal at a hotel, or a misconfigured VPN concentrator.

What it does is eliminate the local stack as a cause in under two minutes, which is diagnostically useful even when it does not resolve the issue. If the repair runs clean and the machine still has no connectivity, you have learned something concrete and you have learned it without a remote session you could not have established anyway. 🎯

Anyone selling you a one click tool that claims to fix every connectivity problem is describing something that does not exist. The honest version is narrower and still worth having.

🧰 And yes, these are free commands

Every one of these operations ships with Windows. Any competent engineer could write a batch file.

We would not argue with that for a second. The argument is different.

The value is not in the commands. It is in the packaging: a signed installer, a user interface a non-technical person can use unsupervised, correct ordering and privilege handling, individual fixes when you want control, a structured before and after log, a silent flag for fleet deployment, and the fact that somebody maintains it when Windows changes.

The script you wrote in 2019 does all of this too, right up until the person who wrote it leaves. 🗃️

📅 Try it on the machines that keep coming back

Not a rollout. Pick the five users who raise this most often, install it, and tell them to run it before they message anyone.

Then look at your ticket count for that category in a month.

Seven days free, card required. Pro is ₹1,499 per month.

Book the demo, which runs under two minutes: mejuvante.ai/enquiry-1